Find support and help

If you're having a difficult time, the Samaritans are available 24/7

Visit the Samaritans website to find support 

Call 116 123 for free


Visit the NSPCC website 

Call 0808 800 5000   


If you're under 18, you can contact Childline for support

Visit the Childline website

Call 0800 1111 

OurChildren Young People and Families (CYPF) services

Domestic violence, also called domestic abuse, includes physical, emotional and sexual abuse in couple relationships or between family members. Domestic violence can happen against anyone, and anybody can be an abuser.

During the COVID-19 pandemic, domestic abuse charities and other organisations are reporting an increase in cases.

If you or someone you know are at risk, you can reach out to one of these national or local support services, including the police and refuges.

You can read all the below information in this PDF guide


If it's an emergency, please call police on 999 or non emergency 101 


Domestic abuse helpline

Visit the National DA helpline website

Call 0808 2000 247 (Available 24/7)


West Berks Domestic Abuse Service (Newbury area)

Visit the a2d website

Call 0800 731 0055      


Berkshire Women’s Aid (Reading, Wokingham & Bracknell areas)

Visit BWA website

Call 0118 954003 


Dash (Windsor and Maidenhead)

Visit the dash charity website

Call 01753 549865


Hestia Emergency Refuge

Visit the Hestia website

Call 01753 477352

Download the Bright Sky app - disguised as a weather app, it gives free information and local support, and ‘am I at risk?' questionnaire


Browsing online safely and in secret

If you’re worried that your search history may be seen, there are things you can do to browse privately.

Use a private or ‘incognito’ browsing window, which means your browsing history will not be saved and no cookies will be set.

Have another tab or window open in the background that would be very normal for you to be visiting such as BBC News. If your privacy is compromised you can quickly revert to this site

If you suddenly need to close your browser window, use keyboard shortcuts will make it quicker

  • On a Mac – Press Command and W
  • On a PC  Press Ctrl + W

Age UK

Visit the Age UK website

Call Age UK    0800 678 1174 

Action on Elder Abuse / Hourglass

Visit the Action on Elder Abuse / Hourglass website

Call Action on Elder Abuse    0808 808 8141 

During these difficult times, it's possible that someone you know will die due to COVID-19, or the circumstances around someone’s death such as being with them towards the end, or their funeral arrangements may not be what you expected, which can be hard to process. You may have lost someone and now feel alone due to social distancing measures.

Grief is a natural process which everyone experiences differently - there is no 'normal' or 'right' way to grieve.

Cruse Bereavement Care has a comprehensive set of resources specifically tailored to coronavirus, including dealing with bereavement and grief, grieving and isolation, children and young people, trauma and funerals.

Cruse also offer a national helpline manned by trained volunteers;  open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours until 8pm on Tuesday, Wednesday and Thursday evenings.

Visit the Cruse Bereavement Care website

Call 0808 808 1677


Read the Bereavement support guide from Age UK