SilverCloud online therapy

What happens after I sign up

• Within 30 minutes of completing our online referral form, you will receive an email inviting you to create your SilverCloud Health account
• Registering takes around 10-15 minutes. Once completed, you'll have instant access to a self-management toolkit. This is a starter therapy programme with sections covering: wellbeing, managing unhelpful thoughts, planning and communication.
• You'll be invited to a welcome phone call with your ongoing therapist within a few days (if this treatment is suitable for you at the moment)
• After this call, your therapist will change your SilverCloud programme to one most suited to treat your current difficulties.

Contacting my supporter

After you’ve registered with SilverCloud, we’ll put you in touch with your individual supporter. This is one of our therapists who can guide you through your programme. 

The course may take anywhere between 6-12 weeks. During this time you’ll have reviews by your supporter approximately every two weeks, to monitor your progress. We have the option for you to have all these reviews through online messaging or our more traditional approach where we schedule appointments which take place by phone call with your supporter.

Your supporter will give you comments and suggestions about what might be helpful for you to work on. You can also leave comments in the app for your supporter to pick up at your next review.

You don’t need to login at the same time as your therapist if you're having an online-only review. But, the next time you log on, you’ll be asked to complete questionnaires that will help your supporter assess your current mood. 

After your final review, you’ll continue to have access to SilverCloud for a further nine months should you need a recap on the tools and techniques you have learned. 

When online therapy isn't suitable

Urgent treatment

Online therapy cannot offer the level of support you may need if you're feeling unable to cope or keep yourself safe.

Visit our 'I need help now' page for information on urgent help for your mental health (opens in new browser tab)

Significant or complex difficulties

If you would benefit from further support than we can offer, we may refer you to other services from Berkshire Healthcare, or other teams from different hospitals, care centres or community services.

We’ll talk to you about these options and guide you on how this support can help you.

Recovering from a traumatic experience 

Online therapy isn't suitable if your main reason for seeking help is because you experienced a distressing event where you, or someone else’s, life was in danger. If this is the case, book a wellbeing assessment so we can help you get the right treatment and support.  

Book a wellbeing assessment with NHS Talking Therapies (opens in new browser tab) 

Find out more 

Read more of our Frequently Asked Questions about accessing NHS Berkshire Talking Therapies (opens in new browser tab)

Watch: Introducing SilverCloud online programmes

SilverCloud Health - At a Glance (Coached) from SilverCloud Health on Vimeo.

I’m already registered, how can I get access? 

Once you have registered with us and set up your SilverCloud account, you can access your account by downloading the SilverCloud Health app and entering your login details. 

Visit Google Play Visit the Apple App Store 

You can also access your account on our online platform.

Visit our SilverCloud online platform

I've started treatment but I'm not sure it's for me

Speak or message your supporter about your concerns. If you or your supporter think that a different treatment option would be better for you, then we can arrange this for you. 

I need help now - is this service for me?

If you feel unable to keep yourself or others safe and are struggling to cope, you may need urgent mental health treatment or support. In this case SliverCloud is not suitable for your needs. 

Go to our I need help now page for more information (opens in new browser tab)

We have a number of programmes available that address different difficulties from low mood, worry and stress to managing your wellbeing around physical health needs.

Your supporter will link you with the programme that best suits your current mental health and wellbeing needs. 

• Recognise the signs and symptoms of your condition
• Learn practical ways to manage negative or unhelpful thoughts, behaviour and how you are feeling 
• Improve mood and motivation

Here are some examples of the conditions we currently have programmes available to treat:

Low mood, worry and stress

• Anxiety and worry
• Depression
• Panic
• Phobias
• Stress

Physical health conditions 

• Chronic pain
• Diabetes
• Heart disease
• Lung conditions

Wellbeing

Sleep

How to improve sleep association, good sleep habits, managing thoughts and worries, and keeping a healthy sleep cycle.

Resilience

Build resilience, improve self-compassion, improve connections with others, your body and mind.  

Perinatal wellbeing

Strategies to look after your own wellbeing as you adjust to becoming a new parent.

Here is just some of the positive feedback we've received from our patients:

• "I have found the programme has completely exceeded my expectations and has really helped me reflect in ways I would never have done without it"

• "I was well supported by my therapist and I found the SilverCloud topics suggested very useful"

• "The online course is helping me with self reflection about some quite old issues and some much newer ones. For me - I don't feel the need to speak to anyone and so Silver Cloud is ideal in helping me to feel better. Also I can access the therapy when I have the time - rather than needing to make appointments. ( I work full time). I am benefiting from the support and will continue on although the therapist has signed me off."​

• "My experience has been good, the therapy techniques and modules have helped me to understand a bit more about myself. I'm learning why I feel the way that I do and coping much better than I did before I started with SilverCloud."​

• "I am feeling much better now. I know how depressed and down I was before using silver cloud. CBT totally changed my life. Thanks. "

• "An online platform is a wonderful way to slowly ease into receiving help. It is less intimidating than talking to someone in person or over the phone (according to me personally)"

• "I self-referred to SilverCloud mainly as Talking Therapies with someone in person daunted me a lot. I have found it useful to do things in my own time and to sit on my own and reflect on my answers and what matters to me. I feel much better and in control of my emotions and what parts of my life I need working on ."

• "I admit I was initially sceptical about an online course but I've been amazed at how insightful and helpful it's been. I found it incredibly helpful. Everything was introduced at the right pace - so it wasn't too overwhelming or confronting."​

• "Really useful service and I really enjoyed it being online as it was easier than making face to face appointments but although it wasn’t face to face I still felt supported and listened to."​